Data Deletion

Your photo is yours. You can have everything we hold about you removed, and you do not have to explain why.

Delete everything

Email support@imagecrafter.app from the address on your account and ask us to delete it. We remove your account, the photos you uploaded, every portrait generated from them and your credit balance, normally within a few days and always within 30 days.

Two things survive on purpose: the payment records our accountant and the card networks require us to keep, and any portrait you gave us written permission to show in the public gallery. Tell us in the same email if you want that gallery permission withdrawn and we will pull the image down.

Deleting is not reversible. If you have bought a full-resolution download, save the file first — we cannot re-send it afterwards.

Remove Facebook sign-in only

If you signed in with Facebook and only want that connection gone, open Facebook's Settings & Privacy → Settings → Apps and Websites, find ImageCrafter and remove it. Facebook notifies us automatically and we unlink the account.

That removes the sign-in link and the name and email address Facebook passed to us with it. It does not delete your ImageCrafter account or your portraits, because you may have paid for them — you can still sign in with Google or email. If you want the account gone too, email us as described above.

Facebook gives you a confirmation code when you remove the app. You can check the status of that request with it at any time.

What we hold in the first place

• Your email address, and your name if your sign-in provider gave us one.
• The photo you uploaded, and the portraits generated from it.
• Your order history and your credit balance.

We never read your Facebook content, never post on your behalf and never import photos from any social account. The only photo we hold is the one you deliberately uploaded. There is more detail in the Privacy Policy.

Questions

Write to support@imagecrafter.app and a person will answer.