Support

One address reaches us and a person reads it: support@imagecrafter.app. We answer within one business day. Most of what goes wrong is on this page, so it is worth thirty seconds before you write.

My download link expired

Links last 72 hours and allow five downloads. That is deliberate — a link in an inbox is a link anyone who reaches that inbox can use. Email us from the address you bought with and we will reissue it. This is not a refund matter and we do not charge for it.

I never got the email

Check spam first, then check the address on your receipt — a typo at checkout is the usual cause. Email us the order number from your Stripe receipt and we will resend to the right address.

My print arrived damaged, wrong, or not at all

Send a photograph of what arrived within 30 days of delivery and we will fix it, usually by reprinting. Prints normally take 5–10 business days; if yours is well past that, tell us and we will chase the printer or reprint it. Details are in the refund policy.

The portrait doesn’t look like the person

You see the portrait at full size before you pay, so nothing arrives as a surprise. If you have not bought yet, try another photo: a straight-on, well-lit face with no sunglasses and no heavy shadow does far better than a group shot or a profile. If a paid generation failed, we re-run it at no cost, and refund it if it fails again.

I want a refund

Email the order number and what went wrong. The short version: we refund files that never arrived, files that are not what you previewed, duplicate charges, damaged or wrong prints, and unused credits within 14 days. We do not refund a delivered file because you changed your mind about a portrait you had already seen. The full policy has the rest.

Please write to us before disputing a charge with your bank. We can almost always fix the underlying problem faster than a dispute can.

Credits

Credits do not expire and have no cash value. Unused credits are refundable within 14 days of purchase; once a credit has been spent on a generation we have already paid for that rendering, so it is not refundable.

Take my portrait out of the gallery

Email us from the address you generated it with and it comes down, no questions asked. Buying a portrait also ends the gallery licence automatically. We never publish your original photograph, your name or your email address — see the privacy policy.

Delete my data

Data Deletion explains exactly what gets removed and how to ask. If you asked through Facebook, you can check the status with the confirmation code it gave you.

Still stuck

Write to support@imagecrafter.app with your order number and what you were trying to do. Postal address and press enquiries are on the contact page.