Refund Policy

You see the portrait before you pay. That is the whole point of the free preview — nobody buys a surprise here. So the rules below are about things going wrong, not about changing your mind on a portrait you have already looked at.

If something went wrong, email hello@imagecrafter.app with your order number and what happened. We would rather fix it than argue about it.

Digital portraits

A digital purchase is delivered immediately as a download link. We refund in full when:

• the file never arrived, or the link never worked;
• the file we delivered is not the portrait you previewed and bought;
• you were charged twice, or charged for something you did not order.

We do not refund a delivered file simply because you have changed your mind about it — you saw it at full size before paying. If your link expired before you downloaded it, that is not a refund matter: email us and we will reissue it.

Prints

Prints are made to order, so we cannot restock them. We will replace or refund a print that arrives damaged, defective, or wrong — wrong size, wrong finish, wrong image. Send us a photograph of the problem within 30 days of delivery and we will sort it, usually by reprinting it.

If a print has not arrived well past the estimated 5–10 business days, tell us and we will chase it or reprint it. We do not refund a correctly-produced print because you decided you would rather have had a different size or style.

Credit packs

Unused credits are refundable within 14 days of purchase. Once credits have been spent on a generation we have paid for that rendering, so spent credits are not refundable. Credits do not expire and have no cash value.

Failed generations

If a paid generation fails, we re-run it at no cost. If it fails again, we refund it. You are never charged for a portrait we could not produce.

How refunds are paid

Refunds go back to the original payment method through Stripe. Once we issue one it usually lands within 5–10 business days, depending on your bank. We cannot refund to a different card or account.

Chargebacks

Please email us before disputing a charge with your bank. A chargeback costs us the fee whether or not it succeeds, and we can almost always resolve the underlying problem faster than the dispute process can. Accounts used to dispute legitimate, delivered purchases may be closed.

Contact

Refund requests and anything else: hello@imagecrafter.app, or see our contact page. Our full terms also apply.